Refund policy

We do not offer returns or refunds for any garments under any circumstances. Please review item descriptions and size charts carefully, and consult our customer service team before making a purchase.

1. Exchanges for Custom-Made Items

• Exchanges and returns are strictly not permitted for custom-made items.

2. Exchanges for Full-Price Items

• Exchanges are only accepted under the following conditions:
   
  • Eligibility: Full-price items may be exchanged within 3 days of delivery.
  • Valid Reasons: Exchanges are only accepted for items that are:
  • Incorrectly sized (due to manufacturing errors)
  • Defective (due to manufacturing errors)
    

• Exchange Process:

1. 1. Provide Proof: Submit an unboxing video, clear photos, and your order number to care@thaihuy-tofficial.com. This step is mandatory; we cannot process exchanges without an unboxing video.
      
   2. Shipping Deadline: All exchanged products must be shipped back within 14 days of receipt.
   3. Communication: Exchanges without prior written confirmation from our team will not be accepted.

• Exchange Conditions
  • Items must be in brand-new, unused condition, with all tags attached.
  • Proof of purchase (e.g., order receipt) must be provided within 3 days of the purchase date.
    
    
• Customs & Duties
  • Shipping fees do not include customs duties.
  • Customers are responsible for paying all applicable taxes to receive their goods.
  • We are not liable for any delays or issues caused by unpaid duties. Refunds or returns will not be provided for orders refused due to unpaid taxes.
• Support & Inquiries: For assistance, contact our support team at care@thaihuy-tofficial.com. Be sure to include:
  • Your order number
  • Any relevant videos or photos (e.g., unboxing video for exchange requests)

Thank you for shopping with us. We appreciate your understanding and cooperation.